Customer Success Specialist

At Qred, we’re building the world's best bank for small businesses. Since launching 11 years ago, we’ve grown from startup to profitable fintech scale-up, now generating over 1 billion SEK in annual revenue and supporting 50,000+ entrepreneurs across Northern Europe. We combine smart technology, real data, and human judgment to make financing simple, fast, and fair. With bold growth plans and strong momentum across multiple markets, we’re now looking for a driven Customer Success Specialist to support our Benelux operations.

About the Role

In this hybrid role, you will bridge relationship management with active credit risk assessment. You will manage incoming SMB loan applications, conduct financial health checks, and guide Dutch-speaking business owners through their lending journey, ensuring both strong customer satisfaction and healthy portfolio quality.

Key Responsibilities

Evaluate and process standard-to-mid complexity SMB loan applications using our risk frameworks and credit da…