Program Manager, Instore Experience (ISX), Reverse Logistic Services (RLS) (m/f)

Program Manager, Instore Experience (ISX), Reverse Logistic Services (RLS) Job ID: 10541583 | Amazon EU Sarl Description Reverse Logistics Services (RLS) exists to make returns effortless and reliable for every Amazon customer — no matter which store or partner they walk into. In France, we deliver that experience across more than 15,000 partner and carrier locations, through convenience-led options such as Label-Free, Box-Free (LFBF) drop-off and every other way a customer can return an item in-store. The ISX Regional Program Manager, France owns the quality and consistency of that experience across the whole French network. Because returns run through thousands of independent partner sites, the experience can vary widely from one location to the next and the core of this role is closing that gap. You will get into the field, see how returns actually happen at partner locations, coach partners and their teams to the standard customers expect, and use data to focus your time on the sit…