Špecialisti v oblasti databáz a počítačových sietí inde neuvedení

Your responsibilities Deliver technical support to customers by handling incidents and service requests through the ticketing system. Identify and troubleshoot issues affecting Linux servers, dedicated hardware, cloud platforms, storage systems, and network services. Use monitoring platforms, system logs, and diagnostic tools to investigate and resolve operational issues. Restore affected services and ensure the stability, availability, and performance of customer environments. Coordinate with data centre engineers when physical server maintenance or hardware replacement is required. Escalate complex technical problems to specialized engineering teams, providing complete technical findings. Communicate investigation progress and resolutions clearly to customers throughout the support process. Create and maintain technical documentation, share knowledge with the team, and contribute to continuous service improvement. Required skills and experience Two or more years of experience in Linu…