Supply Chain Coordinator (Maternity Cover) (Assistent/in - Logistik)

Overview: This position is crucial to ensure the quality of Mitel's repair business and related revenue and is key to coordinate the interface with Mitel´s largest 3rd party repair service provider including performance and fulfilment management. Moreover, this position is working on important projects to facilitate and simplify Mitel’s customer facing repair service processes and to control & optimize customer satisfaction of Mitel´s repair services. Responsibilities: - Manage After Sales related improvements and optimizations - Cost control of repairs, including invoice verification as well as releases for payment and further communication - Support in negotiations with repair centres - Evaluation and definition of the repair processes and the corresponding logistics - Development and implementation of key performance indicators (KPIs) at the respective repair centres - Coordinating international customer and market requirements for the repair business in cooperation with product man…