Service Designer

Nordic Investin is recruiting a Service Designer on behalf of one of our partner companies. You see the full service: customer steps, employee work, policies, data and the handovers where good intentions often disappear. The partner is redesigning services that span digital channels and operational teams. You will make the complete journey visible, identify structural friction and help several functions agree on changes that improve both user outcomes and operational delivery. Design is embedded in product and service decisions rather than added after scope is fixed. The team expects evidence, accessibility and implementation constraints to be considered from the beginning and revisited after release. How you will work You will join a multidisciplinary team and move between discovery, design, delivery and learning after launch. The partner expects assumptions to be made visible, prototypes to answer real questions and design decisions to remain understandable when they reach engineerin