Customer Experience Designer

On behalf of a partner company, Nordic Investin is looking for a Customer Experience Designer. You can connect customer emotion, operational evidence and commercial outcomes without reducing experience to a single score. The partner is improving customer journeys that cross sales, onboarding, service and retention. You will identify the moments that shape trust, design better cross channel experiences and help business owners turn insight into coordinated action. Design is embedded in product and service decisions rather than added after scope is fixed. The team expects evidence, accessibility and implementation constraints to be considered from the beginning and revisited after release. How you will work You will join a multidisciplinary team and move between discovery, design, delivery and learning after launch. The partner expects assumptions to be made visible, prototypes to answer real questions and design decisions to remain understandable when they reach engineering and operatio