INGENIEROS INFORMÁTICOS

SE OFERTA PUESTO DE TRABAJO PARA CUSTOMER SUCCESS MANAGER (DUTCH SPEAKING) (DISCAPACIDAD), CUYAS FUNCIONES Y TAREAS SERÁN: THIS ROLE IS OPEN TO CANDIDATES WITH DISABILITIES. THE CUSTOMER SUCCESS MANAGER (CSM) IS RESPONSIBLE FOR ENSURING CUSTOMERS ACHIEVE MAXIMUM VALUE FROM UNIT4'S SOLUTIONS, DRIVING CUSTOMER SATISFACTION, RETENTION, AND GROWTH. ACTING AS THE VOICE OF THE CUSTOMER WITHIN THE ORGANIZATION, THE CSM DEVELOPS STRONG RELATIONSHIPS WITH KEY STAKEHOLDERS, UNDERSTANDS CUSTOMER OBJECTIVES, AND CREATES SUCCESS PLANS THAT HELP CUSTOMERS ACHIEVE THEIR DESIRED BUSINESS OUTCOMES. THE ROLE FOCUSES ON REDUCING CHURN, INCREASING PRODUCT ADOPTION, IDENTIFYING UPSELLING AND CROSS-SELLING OPPORTUNITIES, AND COORDINATING WITH INTERNAL TEAMS SUCH AS SALES, PRODUCT, R&D, AND SUPPORT TO DELIVER A SEAMLESS CUSTOMER EXPERIENCE. THE CSM ALSO CONDUCTS REGULAR BUSINESS REVIEWS WITH CUSTOMER LEADERSHIP TEAMS, INCLUDING C-LEVEL EXECUTIVES, TO DEMONSTRATE VALUE AND ALIGN ON STRATEGIC OBJECTIVES. KEY R