The Algorithm Doesn’t Know the Injured Worker - WorkersCompensation.com
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The article examines how predictive algorithms in workers' compensation systems may overlook important human factors affecting injured workers' recovery and return to work, such as workplace support, job security concerns, and claims experience. Research shows that while statistical models have advantages, direct communication with injured workers can reveal circumstances—like supervisor contact, modified duty availability, and employer coordination—that significantly influence recovery outcomes but may not appear in claims data.
Key Points
 ###### Dollars & Sense _Predictive technology can recognize patterns across thousands of claims. Some of the most important influences on recovery emerge only when someone asks the injured worker what is happening._ Imagine two injured workers with similar injuries, medical histories and expected recovery …
This article was originally published by WorkersCompensation.com.
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