Supporting Employees Through Mental Health Crises: A Manager's Practical Guide
Introduction
At some point, most managers will support an employee through a mental health crisis — a panic attack at work, disclosure of suicidal thoughts, sudden deterioration in behaviour or performance, or a colleague not returning after a breakdown. This guide provides practical, evidence-based guidance for these situations.
Recognising Warning Signs
Behavioural Changes
- Increased absence or lateness
- Withdrawal from colleagues and team activities
- Uncharacteristic errors or missed deadlines
- Difficulty concentrating or making decisions
- Emotional outbursts or visible distress
- Changes in appearance or self-care
- Increased alcohol or substance use (observable signs)
The Key Principle
You are not diagnosing. You are noticing change. The question is not "what is wrong with this person?" but "this person seems different from their normal — how can I check in?"
Having the Conversation
The ALGEE Framework (Mental Health First Aid)
- Approach, assess, and assist with any crisis