Quality Evaluator and Coach (Danish Speaking) - Benalmádena, Spain

Experience the power of a game-changing careerAre you passionate about quality, coaching and customer experience? Do you enjoy working with data, supporting teams and finding opportunities to improve performance?At Concentrix, we are looking for a Quality Evaluator & Coach to join our team and play a key role in monitoring quality, coaching agents and supporting daily operations.In this role, you will combine quality evaluation, performance coaching, reporting and operational support, working closely with agents, team leaders and client stakeholders.What you will do in this role- Monitor and manage Back Office emails, Moreshop and Trustpilot activities.- Create and maintain Back Office schedules.- Participate in weekly, bi-weekly and monthly operational and sales meetings.- Prepare and present monthly performance data to clients and stakeholders.- Conduct call calibration sessions every 8 weeks, reviewing four calls per agent.- Perform monthly quality controls for Back Office and Mores…